Call Center Manager Job at Revel Staffing, Cincinnati, OH

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  • Revel Staffing
  • Cincinnati, OH

Job Description

A leading healthcare organization is seeking a compassionate and experienced Call Center Manager to oversee the operation. This position plays a key role in helping individuals and families access life-changing care by ensuring a professional, efficient, and empathetic experience.

Key Responsibilities:

  • Supervise and mentor a team of admissions coordinators, health surveys, ensuring high-quality service and adherence to company policies.

  • Manage all aspects of the admissions process, including inquiry handling, insurance verification, and scheduling.

  • Monitor team performance metrics and admissions trends to improve efficiency and responsiveness.

  • Collaborate with clinical, administrative, and billing departments to streamline the process.

  • Develop and deliver training programs to enhance staff knowledge of compliance, communication, and patient care.

  • Maintain accurate and confidential records of all admissions activities and prepare performance reports for leadership.

  • Serve as the point of contact for escalated inquiries and complex cases, ensuring issues are resolved promptly and compassionately.

  • Stay current on healthcare regulations, insurance procedures, and industry best practices related to addiction recovery admissions.

  • Promote a culture of empathy, accountability, and excellence across the admissions team.

Qualifications:

  • High School Diploma or GED required; post-secondary education in healthcare administration or related field preferred.

  • Proven experience in healthcare admissions, call center management, or patient intake coordination required.

  • Strong leadership skills with the ability to inspire, train, and motivate a team.

  • Excellent communication, organizational, and interpersonal skills.

  • Compassionate and empathetic attitude toward individuals seeking addiction treatment.

  • MediClear Certification (or equivalent) required.

Job Tags

Full time,

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