Job Description

ITOC Analyst – Operations Center

Location: Onsite/Nashville

Role Overview:

• Our client is seeking a ITOC Analyst to join their Data Center Operations team on a contract basis. This role serves as the front line of support for monitoring, maintaining, and troubleshooting mission-critical data center infrastructure. The ideal candidate is hands-on, detail-oriented, and comfortable working in a 24/7 operations environment supporting both facility and IT infrastructure systems.

Key Responsibilities

• Monitor and support data center physical facilities, including power, cooling, and environmental systems
• Perform hardware and server deployment, replacement, and troubleshooting
• Conduct preventative maintenance, routine inspections, and health checks on data center infrastructure
• Troubleshoot and resolve issues related to electrical and mechanical equipment
• Support and maintain network infrastructure, including cabling, racks, and patching
• Respond to incidents, alerts, and tickets as part of an operations center / NOC-style workflow
• Document work performed and escalate issues appropriately to engineering or facilities teams
• Adhere to operational procedures, safety standards, and change management processes
• Required Qualifications
• Experience working in a data center, NOC, or critical facilities environment
• Hands-on experience with server hardware, rack/stack, cabling, and break/fix
• Working knowledge of electrical and mechanical systems in a data center setting
• Ability to follow runbooks, procedures, and safety protocols
• Comfortable working shifts, on-call rotations, or non-standard hours if required
• Preferred Qualifications
• Experience with mission-critical environments (healthcare, financial services, enterprise IT, etc.)
• Familiarity with monitoring tools, ticketing systems, or CMDBs
• Basic understanding of networking concepts (switches, patch panels, fiber/copper)
• Certifications such as CompTIA A+, Network+, or data center–related training (nice to have, not required)

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