Job Description

JOB DESCRIPTION

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple specialty offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-4 months of working on-site - depending on performance) where it will then go remote.

REQUIRED SKILLS AND EXPERIENCE

• HS Diploma
• 2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)
• Proficient with scheduling appointments through an EHR software
• 2+ years experience scheduling patient appointments for multiple physicians in one practice
• 40+ WPM typing speed
• Experience handling multiple phone lines

NICE TO HAVE SKILLS AND EXPERIENCE

• Proficient in EPIC
• Experience verifying insurances
• Basic experience with Excel and standard workbooks
• Experience in either pain management, dermatology, Neurology, Endocrinology, Rheumatology, or Nephrology

Benefits and Compensation

$24/hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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