Job Description

The Patient Administrative Assistant will ensure efficient operation of the healthcare facility and assist with direct patient services.

Their duties and responsibilities include:

• Answer and direct phone calls in a polite and friendly manner
• Register new patients and update existing patient demographics by collecting patient detailed information
• Schedule and confirm patient appointments, follow-ups, and procedures
• Process patient billing and payments
• Organize and maintain patient waiting areas as well as office files and records
• Assist patients with forms and paperwork, explaining procedures, and answering questions
• Communicate with healthcare professionals and patients regarding appointments, cancellations, and rescheduling
• Ensure compliance with medical laws and regulations
• Order office supplies and maintain inventory
• Coordinate with insurance companies for claim management and patient insurance verification
• Maintain patient confidentiality, following HIPAA guidelines

Qualifications

A bachelor's degree is required

• 1-2 years of work experience as a Healthcare Administrative Assistant or similar role
• Knowledge of healthcare systems and medical terminologies
• Understanding of medical billing procedures
• Proficient in MS Office (MS Excel and MS Outlook, in particular)
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities

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