Job Description

APR Consulting, Inc. has been engaged to identify a Patient Services Representative

Location: Seattle, WA 98122

Position: Patient Services Representative

Pay Rate: $21.98/hour

Duration: 3 months

Schedule : Mon-Fri (08:30am – 5:00pm)

Opportunity to join permanently at the end of the contract if all goes well!

Overview

The Patient Services Specialist (PSS) is responsible for coordinating and scheduling new patient referrals to ensure timely access to care. This role requires strong communication skills, attention to detail, and the ability to manage a high volume of referrals/calls efficiently. The PSS serves as the first point of contact for many patients and plays a key role in supporting a positive patient experience.

Key Responsibilities

• Manage incoming new patient referrals, ensuring appropriate documentation is received and processed accurately.
• Schedule new patient appointments in alignment with clinic protocols, provider templates, and specialty-specific requirements.
• Communicate with referring offices, providers, and patients to obtain missing information or clarify referral details as needed.
• Maintain accurate and confidential patient information while following all regulatory and organizational guidelines.
• Support the care team by helping ensure smooth patient flow and timely access to services.
• Provide excellent customer service in a fast-paced clinical environment.

Required Qualifications

• Minimum 1 year of referral management experience in a healthcare or medical office setting.
• Strong customer service skills with the ability to support patients and referring providers professionally.
• Ability to manage a high volume of work with attention to detail and accuracy.
• Experience handling confidential patient information with discretion.

Preferred Qualifications

• Experience working with Electronic Medical Records (EMR) systems.
• Background in scheduling within a specialty clinic or hospital setting.

This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!

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