Job Description

Staffing Now is looking for a detail-oriented and customer-focused contract to hire Specialty Claims Examiner to join our clients team in the Austin area. In this role, you’ll be responsible for accurately processing and adjudicating GAP and Anti-Theft claims while delivering an exceptional service experience.

What You’ll Do

• Review loan, insurance, and contract documents to confirm claim eligibility
• Process claims submitted through phone, email, and chat
• Document all claim interactions in our system with accuracy and clarity
• Provide timely updates on open and pending claims
• Manage your assigned queue to ensure efficient claim resolution
• Interpret insurance and dealership documents, including payment histories
• Maintain strong product knowledge and deliver high-quality customer service
• Support administrative tasks and assist with special projects as needed

What You Bring

• High school diploma or equivalent
• 2+ years of claims experience in a call center or insurance setting
• Working knowledge of GAP and Anti-Theft claims
• Strong communication skills, critical thinking, and the ability to read and interpret contracts
• Ability to manage high contact volume (40+ calls/emails/chats daily)

Preferred Qualifications

• Active Claims Adjuster License
• Previous experience in the insurance industry

If you’re driven, organized, and ready to make an impact, this could be the perfect next step in your career.

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